Money Back Guarantee
Try our Jupiter Water Ionizers and personally experience the
benefits for 30 days. We are so sure that you will be
satisfied with your purchase that we offer you a 30-day money
back guarantee. If within 30 calender days you wish to
do without the benefits of your ionized alkaline water
us at (877) 356-2508 or fill out our online
Return Request Form to arrange for a return. We will gladly
refund your money or exchange the item, as you wish. (see
Restrictions & Limitations below)
Within 30 days of your investment in our Jupiter Water Ionizers
we will meet any internet competitor's DELIVERED price on the
identical product and model.
to Make a Return
returns must have proper authorization before they can be accepted
by our receiving department. If you'd like to return a product
please call us at (877) 356-2508 to request your return authorization.
filter before shipping and discard (filter is no longer
usable). Make sure to do so over a sink since water
will rise from the filter connector and spill through
the drain hole.
If the filter is mounted, severe
damage to the machine may occur during shipping.
any excess water from the machine by tilting the machine
to allow excess water to run out of the filter mount.
Make sure to do this over your
the hoses, clamps, stainless steel spout hose, and faucet
ionizer and parts in the original box, along with paperwork.
Make sure that the machine is
packed in the original package and put into another box
for shipping. A double package is suggested to prevent
any damages. We are not responsible for any damage
caused by improper packaging.
best to use a shipping company with package tracking capabilities
(UPS or Fed-Ex).
Please ensure that you provide
shipping insurance for the value of the products.
freight must be pre-paid.
Refunds will be
issued in the same manner in which the products were purchased.
We always respect our 30-Day Money Back Guarantee.
We do not charge a 15% restocking fee as do many of our competitors.
But, this guarantee is based on the return of any ionizer
that is in the same new condition as when it was sent.
that is returned in any condition other than "like new" will
be subject to a restocking and repair fee to be determined by
the extent of the damage but not to be less than 10% of the
total cost of the ionizer. When this situation arises
we will call you to discuss our findings, identifying the cost
of the damage, and ask whether you would like to receive the
unit back instead of paying any fees. Any ionizer that
is returned in complete inoperable condition, or is significantly
damaged beyond repair, will be sent back to the customer and
no refund shall be offered. In order to respect our 100%
refund policy we ask that you take good care of the unit while
it is in your custody.
customer is responsible for all shipping and insurance costs
for returning an item.